Privacy Policy

CadQuest ERP – Global Policy Statement Effective Date: [25th Jan. 2026] This Global Policy Statement outlines the principles, standards, and commitments that govern the development, operation, and use of CadQuest ERP, a commercial enterprise resource planning platform provided by CadQuest ("the Company"). This statement applies globally to all employees, contractors, partners, and customers who interact with or use CadQuest ERP. 1. Purpose The purpose of this Global Policy Statement is to: Define the Company’s overarching governance and compliance principles Establish expectations for ethical, lawful, and secure use of CadQuest ERP Support trust, transparency, and accountability across all jurisdictions 2. Scope This policy applies to: All versions and modules of CadQuest ERP All Company personnel, contractors, and authorised partners All customers and authorised users globally This statement should be read alongside the CadQuest ERP Terms and Conditions, Privacy Policy, and any supplemental policies or agreements. 3. Legal and Regulatory Compliance CadQuest ERP is committed to complying with all applicable laws and regulations in the jurisdictions where it operates, including but not limited to: Data protection and privacy laws (e.g. GDPR, UK GDPR) Financial and commercial regulations Anti-bribery, anti-corruption, and anti-money laundering laws Export control and sanctions regulations Customers are responsible for ensuring their own use of the Software complies with applicable local laws. 4. Data Protection and Privacy We recognise the importance of protecting personal and business data. The Company commits to: Processing data lawfully, fairly, and transparently Collecting only data necessary to deliver the Service Implementing appropriate technical and organisational security measures Respecting data subject rights under applicable privacy laws Customer Data remains the property of the Customer and is handled in accordance with our Privacy Policy and contractual obligations. 5. Information Security CadQuest ERP follows industry-standard information security practices designed to safeguard systems and data against unauthorised access, loss, or misuse. Key principles include: Role-based access control Encryption of data in transit and at rest where applicable Secure development and change management practices Regular monitoring, logging, and risk assessment Security controls are continuously reviewed and improved. 6. Acceptable Use Users of CadQuest ERP must: Use the Software only for lawful business purposes Protect authentication credentials and access rights Refrain from attempting to compromise system security or integrity Not misuse, abuse, or interfere with the Service Any violation may result in suspension or termination of access. 7. Ethical Conduct The Company is committed to conducting business with integrity and professionalism. We do not tolerate: Fraud, dishonesty, or misrepresentation Bribery or corruption in any form Abuse of confidential or proprietary information All stakeholders are expected to act ethically and responsibly when engaging with CadQuest ERP. 8. Intellectual Property All intellectual property rights relating to CadQuest ERP, including software, branding, trademarks, and documentation, are owned by the Company or its licensors. Unauthorised copying, distribution, or reverse engineering is strictly prohibited. 9. Business Continuity and Resilience The Company maintains reasonable measures to support service continuity, including: Backup and recovery processes Incident and outage response procedures Infrastructure redundancy where commercially feasible While uninterrupted availability cannot be guaranteed, we strive to minimise disruption and restore services promptly. 10. Third-Party Services and Partners CadQuest ERP may rely on third-party infrastructure, services, or integrations. The Company: Selects third-party providers using due diligence Requires reasonable security and compliance commitments Is not responsible for independent third-party policies or failures 11. Reporting Concerns and Incidents Security incidents, policy violations, or suspected misuse of CadQuest ERP should be reported promptly. Reports may be made via: Designated support or security contact channels Contractual escalation routes The Company investigates reported issues in a timely and appropriate manner. 12. Policy Governance and Review This Global Policy Statement is reviewed periodically and updated as necessary to reflect: Changes in laws or regulations Business or operational changes Evolving security and compliance standards Material updates will be communicated where required. 13. Relationship to Other Documents This statement is a high-level policy document and does not replace contractual terms. In the event of conflict, the following order of precedence applies: Signed agreements or order forms CadQuest ERP Terms and Conditions Privacy Policy and Data Processing Agreements This Global Policy Statement 14. Contact Information For policy-related enquiries, contact: CadQuest ERP Email: [superadmin@CadQuest.net] Website: [www.CadQuest.net] This Global Policy Statement reflects the Company’s commitment to responsible, secure, and compliant operation of CadQuest ERP worldwide.